Store Policies

CUSTOM ORDERS
When placing personalized orders, please allow approximately 5-10 business days for us to process your order. Personalized orders are non refundable or exchangeable. 

AVAILABILITY
Occassionally, our stock is not updated. Because of this, we will need 5-10 business days as well to process an item that is out of stock. If you would like, you could contact us for availability.


RETURNS
San Po Jewelers believes in complete customer satisfaction and will gladly refund, replace, or exchange any unworn item received back in our facility within 14 days upon receiving your item. This policy excludes all personalized jewelry such as engraved jewelry, personalized jewelry, mother's birthstone jewelry, etc. On orders over $5,000, there is a 15% restocking fee for returned items.
 

To Return an Item:

1. Obtain Return Authorization Code - Call San Po Jewelers at 949-367-1969 to obtain your return authorization number. Write this number on the outside of the package.

2. Repackage the Item as Securely as Possible - Repack your item securely with the diamond certificate, if appropriate. Please ensure that the contents of the package are in their original condition and secure within the box. For your security, please do not indicate the contents of the package on the exterior of the box.

3. Ship the Package - Return the package to us by registered mail. Insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. San Po Jewelers is not responsible for any loss or damage that occurs during shipping.

4. Name and Address - Please make sure that your name and address are clearly printed on the outside of the package, and mail it to:

San Po J.
27573 Puerta Real, Suite A4
Mission Viejo, CA 92691

Your account will be credited within 2 business days after receipt of the package.

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